PT. SMARTNETINDO- is a provider of Smart Hands Services IT Support L1, L2, and L3 services for overseas partners around the world. We are providing on-call support, dispatch services, and FTE, especially in Indonesia, the APAC region, and around the world for the following services.

• Provides IT Equipment Around The World.

• Hybrid Office Support: Onsite and Remote

• Dispatch Services FE, FTE, Desktop Support, Network Support, Data Center Support.

• Hardware and Software Licensing plus Troubleshooting

• Raised Floor and Data Center Installation, Migration, and Maintenance.

• Structured Cabling Systems for the UTP, Fiber Optic Installation, and Maintenance.

• Fluke Networks Tester for the UTP Cable and the Fiber Optic Cables includes Reporting.

• Roll Out, Installation, and Migration.

• Wireless Site Survey with the Ekahau Software.

• IT Asset Disposal - Decommissioning and Hardware Disposal with Certificate.

• Data Erasure and Secure Media Destruction - Data Wiping with Certificate of Blancco Software (European Standard).

• Implement VMware, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Onsite and Remotely.

• Vulnerability Assessment and Penetration Testing (VAPT) - Black Box and White Box.

• Private Detective, Managed Threat Detection and Response to Security Incidents and Fraud Investigations

• Application Development for the Desktop Applications and Mobile Applications for Android and iOS based on the request of customers.

• 24 x 7 x 365 Global Break-Fix Maintenance Services offering various SLAs Taylor made to suit your need, services available throughout the world.

• 24 x 7 x 365 Installs, Moves, Adds, Changes, (IMAC).

• 24 x 7 x 365 Cisco/Cisco Meraki/Juniper/Arista/HPE ARUBA/Ruckus/Ruijie/Fortinet/Palo Alto/Infoblox/Trellix/F5/Ribbon/ZScaler/Huawei/Extreme/H3C/etc. Installations

• End-User Support.

• Full-Time On-Site Staffing.

• Remote Support and Management.

• Level 1 and 2 Smart Hands to Desk, Superior Technical consultants, and project management.

• Windows and Office Deployment Services.

• Data Center, Work Space, and Network setup, WI-FI and Comms.

• POS & PC deployment and refresh for businesses.

• Software deployment and software refresh, updates of existing software on a global basis.

• Secure Stock Storage Locations.